### Refund Policy
At **Radyan**, we want you to shop with confidence. If you're not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for detailed information on returns, exchanges, and refunds.
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#### **1. Eligibility for Returns**
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within **[insert time frame, e.g., 14 days]** of receiving your order.
- Proof of purchase, such as an order confirmation or receipt, is required.
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#### **2. Non-Returnable Items**
Certain items cannot be returned or refunded, including:
- Clearance or final-sale items.
- Gift cards or store credits.
- Personal items like undergarments for hygiene reasons.
- Customized or personalized items.
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#### **3. How to Initiate a Return**
1. **Contact Us:** Email us at **sales@radyan.net** or call **+1 (214) 708-7280** to start the return process.
2. **Provide Details:** Share your order number, item details, and reason for the return.
3. **Ship the Item:** Once approved, ship the item back to the address provided. You are responsible for return shipping costs unless the item is defective or incorrect.
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#### **4. Refund Process**
- **Approval:** Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.
- **Refund Method:** If approved, your refund will be processed to your original payment method within **[insert time frame, e.g., 7-10 business days]**.
- **Partial Refunds:** In certain cases (e.g., damaged packaging or items not in their original condition), partial refunds may be issued.
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#### **5. Exchanges**
We only replace items if they are defective or damaged. To request an exchange, please contact us at **sales@radyan.net**.
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#### **6. Late or Missing Refunds**
If you haven’t received your refund:
- Check your bank or credit card account for processing delays.
- Contact your bank or credit card company; it may take some time before a refund is officially posted.
- If you’ve done this and still haven’t received your refund, contact us at **sales@radyan.net**.
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#### **7. Damaged or Incorrect Items**
If you receive a damaged or incorrect item, please contact us within **[insert time frame, e.g., 7 days]** of delivery. We’ll arrange for a replacement or refund at no additional cost to you.
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#### **8. Changes to This Policy**
Radyan reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website.
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#### **Contact Us**
If you have any questions about our refund policy, feel free to reach out:
- **Phone:** +1 (214) 708-7280
- **Email:** sales@radyan.net
Thank you for shopping with Radyan. We’re committed to ensuring your satisfaction!
