GENERAL INQUIRIES
General Inquiries
sales@radyan.net
(Response within 24 hours)
Phone
213-762-0466
(Mon–Sat, 9 AM – 5 PM EST)
Fax
972-392-5951
U.S. Address
Radyan Marketplace
Headquarters
📍 10740 Tube Dr Unit #35, Hurst, TX 76053
Sales, Order & Logistic Management
📍 738 E 14th St,
Los Angeles, CA 90021
NY Warehouse:
📍 Radyan Group #208
52-01 Flushing Ave,
Flushing, NY 11378
China Address
Shenzhen Ruiyuan Enterprise Development Co., Ltd.
Office in Guangzhou:
C505 No.90, Shanggin Road,
Shilling Town, Huadu District,
Guangzhou, Guangdong, China
Office in Shenzhen:
Building 2, Unit 338, Shenhua Science Park,
No. 2 Meixiu Road, Meifeng Community,
Meilin Subdistrict, Futian District,
Shenzhen, China
How may I be of service to you today?
Aftersales & returns
If you need assistance with refunds, returning a product, or after-sales care.
Returns InfoDelivery & collection
For help tracking your order or arranging collection from one of our stores.
Privacy PolicyFrequently Asked Questions
Answers to the questions we hear most. Can't find what you need?
Orders & Delivery
Once your order ships, you'll receive a confirmation email with tracking details. If you haven't received one, contact us and we'll send an update.
Contact us as soon as possible after placing your order. We can make changes or cancel it before it ships, but once it's on its way we're no longer able to adjust it.
Email us right away with your order number and clear photos of the item. We'll cover return shipping and arrange a replacement or full refund.
Returns & Refunds
You can return most items within 30 days of delivery, provided they're unused and in their original packaging with all accessories included.
If the item is defective, damaged, or not what you ordered, we cover the cost. If you're returning it for another reason — wrong size, change of mind — return shipping is on you. We never charge a restocking fee.
Once your return arrives at our facility and is inspected and approved, allow up to 10 days for the refund to post back to your original payment method. You'll get an email confirmation once it's issued.
Opened, used, or altered items, personalized or custom-made products, digital downloads, and clearance or final-sale items can't be returned unless they arrive defective.
Yes — email us for a different size, color, or model. Exchanges depend on stock availability, and standard return shipping terms apply.
Email sales@radyan.net with your order number, the reason for the return, and photos if the item is damaged. We'll send return instructions from there.
Payment & Account
We accept major credit and debit cards, digital wallets, and bank transfers, all processed through secure, encrypted payment gateways. We never store your full card number.
Use the "Forgot password" link on the sign-in page to reset it in a few clicks.
You can update your profile, address details, and email notification preferences at any time from your account settings.
Products
Reach out to us directly and we'll get you the specs, sizing, or compatibility info you need.
Contact us and we'll let you know as soon as it's back in stock.
Privacy & Contact
We never sell, rent, or trade your personal information. It's shared only with trusted service providers needed to fulfill your order, or when required by law. See our full Privacy Policy for details.
Start a Live Chat, email sales@radyan.net, or call +1 (213) 762-0466, Monday to Saturday, 9 AM–5 PM EST.
